Privacy Policy

Privacy Policy

1. Introduction

At Coder Agency, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

2. Definitions

• “Website” refers to Coder Agency’s website.
• “User”, “you”, and “your” refer to the individual accessing the Website.
• “We”, “our”, and “us” refer to Coder Agency.

3. Information We Collect

We may collect and process the following data about you:

• Information you provide to us: This includes information you provide when filling out forms on our Website, such as your name, email address, and the content of your messages.
• Technical data: This includes details about your visits to our Website, including traffic data, location data, and other communication data.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services.
• To respond to your queries and feedback.
• To notify you about changes to our services or policies.
• For internal operations, including troubleshooting, data analysis, and research.

5. Disclosure of Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorised access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal data transmitted to our Website.

7. Cookies

Our Website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our Website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookies Policy.

8. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or delete your personal data, object to processing, and request data portability. For more details, please contact us.

9. Changes to Our Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

10. Contact

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to hello@coderagency.co.uk or via our Contact Us page.

11. Microsoft Clarity

We use Microsoft Clarity, a web analytics tool provided by Microsoft, to better understand how visitors interact with our website. Microsoft Clarity uses cookies and other tracking technologies to collect data about user interactions, including mouse movements, clicks, and scrolling activity. This data helps us improve our website’s usability and performance.

What Data Does Microsoft Clarity Collect?
User interactions such as page views, clicks, and scrolling behavior.
An anonymized user identifier to track visits across sessions.
Technical information such as browser type, operating system, and screen resolution.
Microsoft Clarity does not collect personally identifiable information such as names, email addresses, or payment details. All data is processed in accordance with Microsoft’s Privacy Statement (https://privacy.microsoft.com/en-us/privacystatement).

How We Use This Data
We use Microsoft Clarity to analyze user behavior and improve our website’s design, navigation, and content. This data helps us enhance your browsing experience and optimize our site.

12. Hotjar

We also use Hotjar, another analytics tool, to analyze user behavior and improve our website’s usability. Hotjar helps us understand how users navigate the site through heatmaps, session recordings, and surveys.

What Data Does Hotjar Collect?
Mouse movements, clicks, and scrolling activity.
Pages visited and time spent on each page.
Device type, browser type, and screen resolution.
User feedback through optional surveys and polls.
Hotjar does not collect personally identifiable information, and all data is anonymized. More details on Hotjar’s data policies can be found in their Privacy Policy (https://www.hotjar.com/legal/policies/privacy/).

How We Use This Data
We use Microsoft Clarity and Hotjar to analyze user behavior and improve our website’s design, navigation, and content. This helps us enhance your browsing experience and optimize our site for better usability.